DH-340 Examples
The images below depict cancellations to sales agreements before and after the agreement begins and their impact on the agreement situation and the balance information.
Figure 1: A customer cancellation before the agreement begins.
Figure 2: The customer has cancelled the sales agreement after its start date. When the agreement of the supplier who reported the cancellation remains valid for a while, Datahub notifies the supplier of the date from which the agreement is cancelled (i.e., until when the agreement remains in effect). If a retroactive cancellation is done within the balance window, the agreement and balance information are automatically fully returned to supplier A.
Figure 3: If there is no preceding supplier at the accounting point in connection with the customer’s cancellation, the supplier will retain billing rights until the date of cancellation. If the agreement of the supplier who reported the cancellation remains valid for some time, Datahub notifies the supplier of the date from which the agreement is cancelled (i.e., until when the agreement remains in effect). The situation in figure 3 will apply for supplier B if the accounting has a preceding supplier who will not take the customer back.
Figure 4: A situation where supplier B cancels its agreement before the agreement begins and supplier A’s agreement is restored.
Figure 5: A situation where supplier A reports the cancellation of its own agreement to Datahub based on a notification by supplier B. The process in figure 5 is also used when the event is registered as customer cancellation.
In Datahub, cancellations made after an agreement has begun are processed as follows: the cancellation of supplier B’s agreement is registered on the day the cancellation is reported. Supplier A receives a notification of the agreement cancellation, and without further action, supplier A’s terminated agreement is restored in Datahub. Once it has received the report, supplier A can terminate its own sales agreement without time limit validation (such as that for a move-out) no later than on the following business day. Supplier A may not, however, terminate its agreement retroactively; it can only do so by the end of the current day or on a later date. After the following business day has passed, normal time limits for termination will apply to supplier A’s agreement.
Figure 6: A situation where supplier B cancels its agreement in Datahub after the agreement has begun and supplier A does not terminate its own agreement. Balance information for supplier A is only corrected within the balance window. If the cancellation is done within the balance window, the balance information is completely corrected for supplier A.
Figure 7: A situation where supplier A terminates its own agreement. The accounting point is left without a supplier in accordance with supplier A’s termination notification. Datahub notifies the DSO of the accounting point without a supplier.
Figure 8: If, in a retroactive cancellation by a supplier, there is no previous sales agreement for an accounting point, the accounting point will remain without a supplier for the entire period after cancellation. Supplier B is, nevertheless, responsible for balances until the date of cancellation. If supplier B becomes aware of a customer that has used electricity at the accounting point during this time, supplier B can retroactively report the start of a sales agreement after reaching agreement with the customer.
Figure 9: In addition to the previously described situations, it is possible that the customer or the supplier cancels the agreement before delivery starts at an accounting point without a preceding supplier. In this case, the agreement and balance information return to state “without supplier” starting from the first day of the cancelled agreement
Figures 10 and 11: If there already is a future sales agreement on the same accounting point in Datahub that starts after the agreement being cancelled, the previous agreement is restored only until the start date of the future agreement. If the retroactive cancellation (11) is done within the balance window, the balance information is completely corrected for the previous supplier A until the start date of the future agreement.
Figure 12: The handling of agreement and balance information when a customer cancels an agreement after the agreement start date and there already is a future agreement for the accounting point starting after the agreement being cancelled. Because agreement B remains valid for the period outside the balance window, supplier A’s agreement cannot be automatically restored in Datahub. As in the case of figure 2, a restoration date is forwarded to supplier A which can report a new agreement to Datahub with that start date, if A wants the customer back. If the retroactive cancellation is done within the balance window, the agreement and balance information is automatically fully returned to the previous supplier A until the start date of the future agreement.
Figure 13: If the agreement that is being restored because of the cancellation already had an end date before the agreement that is now being cancelled caused the agreement to end earlier, the previous agreement is restored with the end date it had before the agreement being cancelled was reported. In short, the figure depicts a cancellation before the agreement start when the previous agreement has had an end date.
Figures 14 and 15: If agreement cancellation is reported after the agreement start and the previous agreement has had an end date, the previous agreement is restored with the original end date in case of supplier’s cancellation (diagram 15). In case of retroactive cancellation by customer, the cancelling supplier retains the billing right from agreement start date until the date of reporting the cancellation (diagram 14). In both cases the balance responsibility remains with the cancelling supplier until the date the cancellation is reported.
Figures 16, 17 and 18: If the agreement being cancelled has an end date in Datahub, that does not affect the restoration of the previous agreement. If the previous agreement has not originally had an end date, the previous agreement is restored as valid until further notice (figure 16), or in case the accounting point already has a future agreement, the previous agreement is restored until the start date of the future agreement (figures 17 and 18). If the retroactive cancellation (18) is done within the balance window, the balance information is fully restored for the previous seller A until the start date of the future agreement.